Queue Control Waiting Program

Quickly puts a call in waiting with your name and then automatically inserts who called into the name field, then copies the description of the ticket into problem field.

# -*- coding: utf-8 -*-
"""
Created on Sat Jul 15 21:03:15 2023
 
@author: jcorona
"""
 
# -*- coding: utf-8 -*-
import pyautogui
import time
from pywinauto.application import Application
from pynput.keyboard import Controller, Key
 
# Initializing the controller
keyboard = Controller()
 
# Connecting to the application
app = Application().connect(title="CSS 2.0")
main_window = app.window(title='CSS 2.0')
update_status_window = app.window(title='Update Status')
 
# Access the grid
grid = main_window.TrswVirtualStringGrid
 
# Updating the status window
combobox = update_status_window.child_window(class_name="TrswIncComboBox")
combobox.type_keys('Waiting')
edit = update_status_window.child_window(title='',class_name="TEdit")
edit.set_focus()  # Ensure the Edit field is focused before typing
edit.type_keys('Jonathan Calling', with_spaces=True)
time.sleep(.1)
update_status_window.child_window(title="&OK", class_name="TButton").click()
 
# Set focus on the grid and access context menu
grid.set_focus()
keyboard.press(Key.menu)
keyboard.release(Key.menu)
time.sleep(.1)
for _ in range(6):  # Press the down arrow key six times
    keyboard.press(Key.down)
    keyboard.release(Key.down)
    time.sleep(0.1)
keyboard.press(Key.enter)
keyboard.release(Key.enter)
 
# Copy content from 'New Caller' window
new_caller = app.window(title='New Caller')
new_caller.print_control_identifiers()
new_caller.Edit.select()
new_caller.Edit.type_keys('^c')
time.sleep(.1)
new_caller.Button2.click()
 
# Select 'Take this Call' option
time.sleep(.1)
main_window.child_window(title="Take this Call", class_name="TButton").click()
main_window.child_window(title="Call Detail", timeout=2) 
if main_window.child_window(title="** Notes **", class_name='TRzTabSheet'):
    pyautogui.hotkey('shift', 'tab')
    pyautogui.press('left')
    time.sleep(.1)
 
# Paste content into the Call Detail window and copy-paste other content
main_window.child_window(class_name="TfrmSupportCall").Edit7.type_keys('^v')
time.sleep(.1)
main_window.child_window(class_name="TPanel",title="pnlCallDetail").Edit2.select()
time.sleep(.1)
main_window.child_window(class_name="TPanel",title="pnlCallDetail").Edit2.type_keys('^c')
time.sleep(.1)
main_window.child_window(class_name="TfrmSupportCall").Edit4.type_keys('^v')

Queue Control Learning Content

Autohotkey Keyboard Shortcuts Example for use with Queue Control Launch